Utilities & Billing

Paperless Statements

The city of West University Place offers the option of paperless statements.  You can sign yourself up if you already have an account through Citizen Access.  If yes, then please click on the "Paperless Statements" link above for the instructions.  If you don't already have a Citizen Access account, please click on the "Citizen Access" link below for instructions. You may also send an email to BillingHelp@westutx.gov to request paperless statements and the Utility Department can make that change for you. 

Establishing Service

The city of West University Place does not transfer utility services. Each renter/owner is responsible for connecting and terminating their own utility service.

Fees & Rates

Review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payments & Bills

The city accepts cash, checks, credit cards, money orders or automatic drafts in payment of utility services.

Senior & Disabled Residents Solid Waste Service

The city reduces the cost of solid waste pick-up for customers who are over 65 or disabled.

Termination of Service

See what happens in the event of a disconnection and how to prevent one from happening.

Citizen Access

Citizen Access provides the resident the opportunity to view their utility service statement online as well as a credit card payment option.