Utilities & Billing
The responsibilities of the Utility Billing Office include creating new accounts, terminating services, customer inquiries and processing bills monthly.
Active account holders monthly bill may include services for water, sewer, and solid waste. Other services that may also be included are, direct link alarm monitoring and/or alarm registration, false alarm fees, and special collection fees.
Go Green & Go Paperless! If you already have an account through Citizen Access, sign up for our Paperless Statements option, or send an email to BillingHelp@westutx.gov to request paperless statements and the Utility Department can make that change for you Don't have a Citizen Access account? You can get one here.
The city of West University Place does not transfer utility services. Each renter/owner is responsible for connecting and terminating their own utility service.
Pay utility bills through our online billing service either on a one-time or recurring basis. Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service.
Track your water usage (consumption) for your account through Customer Connect.
Review a list of fees associated with setting up utilities, as well as the current rates for utility services.
The city accepts cash, checks, credit cards, money orders or automatic drafts in payment of utility services.
Online payments can be made by credit card
The city reduces the cost of solid waste pick-up for customers who are over 65 or disabled.
See what happens in the event of a disconnection for failure to pay and how to prevent one from happening.
For more information please click on our Frequently Asked Questions or call 713.662.5824.