Utility service may be set up from 7:30 a.m. to 5:30 p.m. Monday through Friday at City Hall, located at 3800 University Blvd. Service will not be started/terminated on the same day as application, holidays or weekends. All documentation must be received by 4:00 p.m. the business day before the requested connection/termination. Any documents received after 4:00 pm on a given day will be processed the next business day for start the following business day.
All residents of West University Place will need to set up utility service. Our city does not "transfer" services from one owner to the next or from landlord to renter. Each party is responsible for connecting service and then terminating service when they leave the city or move to another residence in the city. You will be responsible for the account until it is terminated by you whether you still reside there or not. You can start services online, see the Utilities & Billing page. You can also contact the utility billing department at 713.662.5824 to set up service or come to the Finance Department at City Hall. Before doing so, please read the following so that you have the necessary documents available.
As a home owner, you do not pay a deposit but you do pay a $50 connection fee. The Utility Department requires a photo identification of the owner and spouse, adult roommate or adult partner. The driver's license is used for identification purposes only. The department will discuss utility issues such as billing with only persons listed on that account, so it is imperative that we have all the vital information. We will also need the front page of your purchase contract or other proof of ownership to verify that you are the home owner of the location for which you want service. The connection fee will be charged on your first month's billing. Documentation MUST be received by 4:00 p.m. the business day before connection.
As a renter, you will pay a deposit of $200 in addition to a $50 connection fee. The Utility Department requires a photo identification of the renter and spouse, adult roommate or adult partner. The driver's license is used for identification purposes only. The department will discuss utility issues such as billing with only persons listed on that account, so it is imperative that we have all the vital information. We will also need the front page of your lease agreement to verify that you are the renter of the location for which you want service. The deposit and connection fee will be charged on your first month's billing. When you leave the city or change residences, the deposit will be applied to your final bill; you will then be billed for the remainder of your final bill or will receive a refund, whichever is appropriate. Documentation MUST be received by 4:00 p.m. the business day before connection.
If you come into the office, please bring photo identification for all adults as listed above as well as the contract or lease agreement information as required. If you call the department, please be prepared to FAX (713.662.5804), email or bring those documents to City Hall. Service will not be scheduled until the department has received the documents; documentation MUST be received by 4:00 p.m. the business day before connection.
Owners of new construction --- you will not be able to start a utility account until AFTER your certificate of occupancy is received in the Finance office. Moving into a home while still under the builder's name may result in fines.