City Council passed Ordinance 1969 on February 25, 2013, which allows the late fee to be waived by approval of the City Manager and Finance Director under certain conditions. Any approved waiver will be applied to the following month’s utility statement.
To request the waiving of a late fee, the user must:
•Make written request within 30 days of the delinquent notice to email@example.com;
•Have not received a waiver for late fees within the preceding 24-month period.