What happens if I need to enter into a payment plan?

Residents who need to set up payment plans may do so by contacting the Accounting Specialist - Utility Billing at 713.662.5824. You must be prepared to pay your current month’s bill plus an additional amount toward the delinquent portion each month. Failure to pay your agreed payment plan amount will result in the cancellation of the plan and your water service will be terminated. Full payment will then be required to have your water service reconnected. Payment plan holders do not receive late fees on the delinquent amount nor do they get termination notices UNLESS they do not pay the required amount. EXAMPLE: In October W.U. Resident got a $700 utility bill which he cannot pay in total. He contacts the office and agrees to pay $50 each month toward his delinquent bill. His November bill is $400; W.U. Resident will have to pay $450 by the due date or face termination of his services. 

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1. What utilities does West University Place provide?
2. How do I set up my utility service?
3. How do I terminate my utility service when I move?
4. How do I set up automatic payments?
5. What is the link to pay online by credit card?
6. How do I pay/view my utility bill on-line?
7. Does West U really read the water meters each month or is it estimated?
8. Will I get my adjustment on the bill I have in hand now? Do I have to pay this bill or can I wait for the adjustment?
9. Why is my bill so high? Could the City have a leak under the street that is impacting me?
10. Can I see what my bill is online?
11. Can you explain the time factor in the utility billing process?
12. Do you waive the late fees if I didn't receive my bill?
13. Can you waive late fees for customers with good payment history?
14. I got a late fee on my account but my check shows I paid it before the due date.
15. What are some of the things that could cause me a problem with my utility account or cause me to have late fees?
16. Why do you cut off residential water? What about families with older adults or children?
17. What happens if I need to enter into a payment plan?
18. I pay using my bank's bill-paying program. Is that an electronic transfer that is credited on the same day as my bank takes the money from my account?
19. What kind of information do we need to provide to maintain current customer records?
20. What do I do before, during and after a delinquent termination of service?
21. What discounts do I get on my water bill when I turn 65?
22. If I have had an account in West U for years, you have my information ---right?
23. What is the ordinance about utility payments?
24. So you have missed your utility payment? What should you expect to happen?