Utilities & Billing

The responsibilities of the Utility Billing Office include starting new services, terminating services, processing bills, and customer inquiries.

Active account holders' bill may include services for water, sewer, and solid waste. Other services that may be charged are alarm monitoring service (Direct Link), annual alarm permit fees, false alarm fees, and special collection fees.

Paperless Statements

Go Green & Go Paperless! If you already have an account through our online payments website, Point & Pay, you can sign up there for paperless statements. Don’t have a Point & Pay account? You can get one through the Point & Pay Portal.  You can also send an email to Billing Help to request paperless statements and the Utility Department can make that change for you.

Starting/Stopping Services

Each renter/owner is responsible for connecting and terminating their own utility service. Click to start or stop service.

Pay Online

Pay utility bills through our online billing service either on a one-time or recurring basis.  Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service. 

Additional Water Tap/Meter

Residents seeking to add an additional water tap & meter to their property for irrigation, please fill out the application and submit it to Development Services in person at 3826 Amherst or via email.

Once the application is received the Public Works Operations Division will determine the tap size that is needed. Once confirmed, Development Services will contact you with the total payment due. After payment is received the new tap & meter will be scheduled for installation. Please contact Development Services with any questions at (713) 662-5833.

Water Usage

Track your water usage (consumption) for your account through H2Online. With the ability to set usage limits, receive alerts, and track usage trends, residents can stay informed in real-time and detect water leaks early on. Please note that Customer Connect has been replaced with H2Online, and users will be required to create a new account. 

Fees & Rates

Click here to review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payment Methods

The City accepts multiple payment methods which includes cash, checks, credit cards, money orders or automatic drafts. To pay online visit our online payment portal.

Senior & Disabled Residents Solid Waste Service

The City reduces the cost of solid waste pick-up for customers who are over 65 or disabled. For more information on how the City reduces costs, follow the link here.

Disconnection of Service for Failure to Pay

To see what happens in the event of a disconnection for failure to pay and how to prevent one from happening, click the link here.

More Information

For more information please visit our Frequently Asked Questions or call 713.662.5824.