Utilities & Billing

June 1, 2020 - City Hall Open

Effective Monday, June 1, 2020, City Hall is open to the public and we can accept utility payments in person.  However, we still encourage you to use various other options available when making a payment on your West U utility account. You can mail in the payment, utilize our City drop box which is located on Amherst St. next to the USPS mailbox near the fire department, or pay via our online payment portal at Pay Utility Bill Online.


  • If you want to come into City Hall, members of the public are highly encouraged to wear an appropriate face covering when entering City facilities.
  • Residents are still encouraged to continue conducting customer service transactions remotely when possible.
  • In accordance with Governor Abbott’s Executive Order GA-23, people over the age of 65 are still strongly encouraged to stay at home as much as possible and to maintain appropriate distance from any member of the household who has been out of the residence in the previous 14 days.

If you have any questions, it is best to email us at billinghelp@westutx.gov  or you can reach us by phone at 713.662.5824.


West University Place Utility Billing Department

Utility Billing

The responsibilities of the Utility Billing Office include starting new services, terminating services, processing bills, and customer inquiries.

Active account holders' bill may include services for water, sewer, and solid waste. Other services that may be charged are alarm monitoring service (Direct Link), annual alarm permit fees, false alarm fees, and special collection fees.

Paperless Statements

Go Green & Go Paperless! If you already have an account through our online payments website, Point & Pay, you can sign up there for paperless statements. Don’t have a Point & Pay account? You can get one through the Point & Pay Portal.  You can also send an email to Billing Help to request paperless statements and the Utility Department can make that change for you.

Starting/Stopping Services

Each renter/owner is responsible for connecting and terminating their own utility service. Click to start or stop service.

Pay Online

Pay utility bills through our online billing service either on a one-time or recurring basis.  Residents may also utilize this site to view statements at any time without ever making an online payment. There is no charge for this service. 

Water Usage

Track your water usage (consumption) for your account through Customer Connect.

Fees & Rates

Review a list of fees associated with setting up utilities, as well as the current rates for utility services.

Payment Methods

The City accepts multiple payment methods which includes cash, checks, credit cards, money orders or automatic drafts. To pay online visit our online payment portal.

Senior & Disabled Residents Solid Waste Service

The City reduces the cost of solid waste pick-up for customers who are over 65 or disabled. Click here for more info.

Disconnection of Service for Failure to Pay

Click here to see what happens in the event of a disconnection for failure to pay and how to prevent one from happening.

More Information

For more information please visit our Frequently Asked Questions or call 713.662.5824.

Contact Us

  1. Charleta Johnson

    Utility Billing Tech
    Contact Charleta Johnson

    Utility Billing

    3800 University Boulevard
    West University Place, TX 77005
    Email Billing Help

    Phone: 713.662.5824
    Fax: 713.662.5804

    Office Hours: Monday - Friday
    (Except holidays)
    7:30 a.m. - 5:30 p.m.

    Staff Directory