Maybe.... that is the best answer we can give you without checking your account. In 2011, the Finance Department changed software. Some of your contact information easily populated in the new system while some was lost in the transition. We want the following information on all our customers at a minimum:
• Account holder information; if you are not listed on the account, we can’t talk to you about the account. onames of all adults listed on contract or lease omailing address if different than physical address ocurrent telephone information including home, work and cell ocurrent email address
•Driver’s license information on all account holders; this is used to verify identity. If driver’s license is unavailable, a copy of a current passport will suffice.
•Copy of the first page of your sales contract or HCAD documentation of ownership; copy of the first page of a lease if a renter.
•Optional: o legal information for executors including driver’s license odivorce decrees to remove a once married spouse from the account odeath certificate to remove a deceased spouse from the account oauthorization from the account holder for staff to act in behalf