Utility service may be terminated from 7:30 a.m. to 4:00 p.m. Monday through Friday at City Hall, 3800 University Blvd. Service will not be terminated on the same day as the application, on holidays or on weekends. Documentation received after 4:00 p.m. will be processed for the following business day. All residents of West University Place are required to terminate utility service when they move from one residence to another residence within the City or move from West University Place. Our City does not "transfer" services from one owner to the next or from renter back to landlord. The resident (renter or owner) is legally responsible for the account until it is properly terminated whether they still reside in West University Place or not. You are not released from legal liability until the termination process has been completed as follows. Contact the utility billing department at 713.662.5824 or come to the Customer Service window at City Hall to schedule a utility termination. If you call the office, you will be required to provide written verification of the termination information by FAX (713.662.5804) or e-mail to firstname.lastname@example.org.
The termination form includes, and requires, all of the following information:
•Name of the account
•Address for service termination
•Rent or own?
•Daytime contact number
•Date requested for termination (no same day, no holidays, no weekend)
•Signature of account holder
As a renter, you paid a deposit of $200 in addition to a $50 connection fee. When you leave the City or change residences, the deposit will be applied to your final bill; you will then be billed for any remainder or will receive a refund, whichever is appropriate. Without your termination information, we will be unable to provide refunds.