How do I terminate my utility service when I move?

Utility service may be terminated from 7:30 a.m. to 4:00 p.m. Monday through Friday at City Hall, 3800 University Blvd. Service will not be terminated on the same day as the application, on holidays or on weekends. Documentation received after 4:00 p.m. will be processed for the following business day. All residents of West University Place are required to terminate utility service when they move from one residence to another residence within the City or move from West University Place. Our City does not "transfer" services from one owner to the next or from renter back to landlord. The resident (renter or owner) is legally responsible for the account until it is properly terminated whether they still reside in West University Place or not. You are not released from legal liability until the termination process has been completed as follows. Contact the utility billing department at 713.662.5824 or come to the Customer Service window at City Hall to schedule a utility termination. If you call the office, you will be required to provide written verification of the termination information by FAX (713.662.5804) or e-mail to 

The termination form includes, and requires, all of the following information: 

•Name of the account 

•Address for service termination 

•Rent or own? 

•Daytime contact number 

•Forwarding address 

•Date requested for termination (no same day, no holidays, no weekend) 

•Signature of account holder

As a renter, you paid a deposit of $200 in addition to a $50 connection fee. When you leave the City or change residences, the deposit will be applied to your final bill; you will then be billed for any remainder or will receive a refund, whichever is appropriate. Without your termination information, we will be unable to provide refunds.

Show All Answers

1. What utilities does West University Place provide?
2. How do I set up my utility service?
3. How do I terminate my utility service when I move?
4. How do I set up automatic payments?
5. What is the link to pay online by credit card?
6. How do I pay/view my utility bill on-line?
7. Does West U really read the water meters each month or is it estimated?
8. Will I get my adjustment on the bill I have in hand now? Do I have to pay this bill or can I wait for the adjustment?
9. Why is my bill so high? Could the City have a leak under the street that is impacting me?
10. Can I see what my bill is online?
11. Can you explain the time factor in the utility billing process?
12. Do you waive the late fees if I didn't receive my bill?
13. Can you waive late fees for customers with good payment history?
14. I got a late fee on my account but my check shows I paid it before the due date.
15. What are some of the things that could cause me a problem with my utility account or cause me to have late fees?
16. Why do you cut off residential water? What about families with older adults or children?
17. What happens if I need to enter into a payment plan?
18. I pay using my bank's bill-paying program. Is that an electronic transfer that is credited on the same day as my bank takes the money from my account?
19. What kind of information do we need to provide to maintain current customer records?
20. What do I do before, during and after a delinquent termination of service?
21. What discounts do I get on my water bill when I turn 65?
22. If I have had an account in West U for years, you have my information ---right?
23. What is the ordinance about utility payments?
24. So you have missed your utility payment? What should you expect to happen?