FAQs

Can I pay my utility bill over the phone?: Unless your service has been disconnected for non-payment, we do not accept payments over the phone.

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Finance

1. How do I purchase a West U auto decal?: The West U auto decal can be purchased in the Finance Department, 3800 University Boulevard. The cost is $1.00 per sticker and you must show proof of residency. Auto decals are not required for parking in West U.

2. How can I get my utility bill by email?: You may choose to receive a hard copy of your bill by mail or receive an electronic copy by email. If you want a hard copy, you don't have to do anything; that is the standard method of delivery. However, if you want an electronic bill, contact the Finance staff at 713.662.5826 or 713.662.5824 and request the change. We will need a valid email address on file. By selecting an email bill, you will receive your bill as soon as we send the printer the bill file, approximately 5 days earlier than mail delivery.

3. Can I pay my utility bill over the phone?: Unless your service has been disconnected for non-payment, we do not accept payments over the phone.

4. How can I pay my utility bill?: We offer one-time payment or recurring payments by automatic draft from a checking account or using a Visa, MasterCard or Discover credit card through our online payment system, Point & Pay. In addition, we accept payment by check, money order, credit card and cash at the Customer Service window in City Hall. We also accept checks or money orders in the mail and drop box located on Amherst. Our mailing address is: Utility Department, 3800 University Blvd, West University Place, TX 77005. Please do not send cash through the mail or through our drop box. For more information, call 713.662.5825 (Utility Billing) or 713.662.5826 (Customer Service).

5. What are the court hours?: Municipal Court meets on three Tuesdays each month at 6 pm in the Council Chambers. However, the court clerk's office hours are 7:30 am - 5:30 pm. People who have received tickets may contact the court clerk during those hours for information or to pay tickets, set up defensive driving or make bonds for example. For information about what services are available outside the scheduled court date, call 713.662.5825 of 713.662.5854.