Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Finance

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  • The West U auto decal can be purchased in the Finance Department, 3800 University Boulevard. The cost is $1.00 per sticker and you must show proof of residency. Auto decals are not required for parking in West U.

    Finance

  • You may choose to receive a hard copy of your bill by mail or receive an electronic copy by email. If you want a hard copy, you don't have to do anything; that is the standard method of delivery. However, if you want an electronic bill, contact the Finance staff at 713.662.5826 or 713.662.5824 and request the change. We will need a valid email address on file. By selecting an email bill, you will receive your bill as soon as we send the printer the bill file, approximately 5 days earlier than mail delivery.
    Finance

  • Unless your service has been disconnected for non-payment, we do not accept payments over the phone.
    Finance

  • We offer one-time payment or recurring payments by automatic draft from a checking account or using a Visa, MasterCard or Discover credit card through our online payment system, Point & Pay.  In addition, we accept payment by check, money order, credit card and cash at the Customer Service window in City Hall.  We also accept checks or money orders in the mail and drop box located on Amherst.  Our mailing address is:  Utility Department, 3800 University Blvd, West University Place, TX  77005.  Please do not send cash through the mail or through our drop box. For more information, call 713.662.5825 (Utility Billing) or 713.662.5826 (Customer Service).

    Finance

  • West U's current and historical annual budgets are available online at www.westutx.gov/budget.

    Finance

  • The property tax rate is set annually by the City Council. To view the current property tax rate, please visit www.westutx.gov/finance.

    Finance

  • Yes. The Finance Department produces monthly financial and investment reports. Current and historical reports can be accessed by visiting www.westutx.gov/transparency.

    Finance

  • Yes. Annually, an audit is performed by a third-party firm, as required by state law. Current and historical Annual Comprehensive Financial Reports can be accessed by visiting www.westutx.gov/transparency.

    Finance