Frequently Asked Questions

  1. How do I sign up for DirectLink, the City's alarm monitoring system?
  2. How do I report a streetlight outage?
  3. How can I monitor power outages in the area?
  4. How do I schedule a child car seat inspection / installation?
  5. How do I rent Colonial Park facilities?
  6. How do I reserve a tennis court?
  7. How do I report an apparent health code violation of a restaurant in West U?
  8. How do I reserve the Community Building or Scout House?
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  1. What is Citizen Relationship Management (CRM) software?
  2. How will Click West U help the City?
  3. How will Click West U help citizens?
  4. What about citizens who don’t have computer access?
  5. Will the city keep records of citizens who make contacts? What about privacy or confidentiality issues?
  6. Do citizens have to submit their requests in English?
  7. Where can I get the Click West U app?
  8. How do I use the Click West U app?
  9. How does Click West U work?
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  1. What information will be recorded by the city?
  2. How will the Parking Etiquette Program affect parking enforcement?
  3. What parking violations are included in the Parking Etiquette Program?
  4. Why do we have a new Parking Etiquette Program?
  5. What if I have more questions?
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