Frequently Asked Questions

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During business hours, please contact Animal Control Services at 713-662-4605. After hours, please use the after-hours emergency line at 713-668-0330. 

West U residents are eligible for the Vacation House Watch Program if their home will be unoccupied for a minimum of 72 hours. To learn more about the Vacation House Watch Program, or to sign up, click here.

To report an issue, contact the non-emergency line at 713-668-0330 or submit a Click West U.

To report a violation, contact the non-emergency line at 713-668-0330 or submit a Click West U. 

West U residents are required to register their pets with the city. To complete your pet registration, please visit the Public Works Administration Office located at 3826 Amherst Street. Proof of the pet's rabies vaccination is required. The fee is $20 ($15 for owners over 65 years of age) per animal for a lifetime registration.

The West U Police Department publishes a weekly crime report. Residents can sign up to receive the crime report by text message and email. To subscribe to the Weekly Crime Report, please visit www.westutx.gov/notifyme.

The West U Police Department communicates non-emergency public notices through its official Facebook page and its public safety subscription group. Residents who use social media are encouraged to follow the West U Police Department. To join the Public Safety subscription group, visit www.westutx.gov/notifyme.

The Citizens Police Academy is a free program that educates residents about police operations and builds community partnerships. To learn more about the program, visit www.westutx.gov/cpa.

West U's Virtual Gate is a system of strategically placed cameras that utilize a combination of license plate recognition and live feed cameras, creating a searchable database to aid in police investigations.

Yes. All dogs outside of a secure enclosure must be on a leash. To report a dog at-large, please contact the non-emergency line at 713-668-0330.